Customer Success

Sales · Remote, Washington
Department Sales
Employment Type Contractor
Minimum Experience Experienced
Compensation DOE

About IPinfo

IPinfo is a leading provider of IP address data. Our API handles over 40 billion requests a month, and we also license our data for use in many products and services you might have used. We started as a side project back in 2013, offering a free geolocation API, and we've since bootstrapped ourselves to a profitable business with a global team of 14, and grown our data offerings to include geolocation, IP to company, carrier detection, and VPN detection. Our customers include T-Mobile, Nike, DataDog, DemandBase, Clearbit, and many more.


How We Work

We have a small and ambitious team, spread all over the globe. We sync up on a monthly all-hands Zoom call, and most teams do a call together every 2 weeks. Everything else happens asynchronously, via Slack, GitHub, Linear, and Notion. That means you can pick the hours that work best for you, to allow you to be at your most productive.

To thrive in this environment you'll need to have high levels of autonomy and ownership. You have to be resourceful and able to work effectively in a remote setup. 

The Role

We're looking to make our first Customer Success hire. You'll work closely with sales and support, and interact with customers regularly to help them

General Requirements:

  • At least 5 years experience in a technical related sales role (e.g. sales engineering, technical account management, solutions architects, customer success)
  • Sales experience in one or more of the following industries: professional services, management consulting, fintech, telecommunications & networking, cybersecurity, adtech, business analytics/insights, etc.
  • Experience selling and working with large datasets and/or various database technologies (e.g., mySQL, postgreSQL, noSQL)
  • Comfortable talking and presenting to people with C-level and/or VP related positions
  • Experience navigating and working with large enterprise IT organizations
  • Strong analytical skills and a structured approach when talking to customers in order to solve their business problems
  • Comfortable working in a small team and the ability to be flexible in a fast-paced, rapidly changing environment

Bonus points:

  • Bachelors Degree in Computer Science, Math, Engineering or related field
  • Understanding of IP address data and related networking concepts (L1~L7)
  • Familiar with Linux/Unix and various web programming languages
  • Deep knowledge of the software development process

What We Offer

  • 100% remote team and work environment
  • Flexible working hours
  • Minimal meetings
  • Competitive salary
  • Flexible vacation policy
  • Interesting and challenging work

Thank You

Your application was submitted successfully.

  • Location
    Remote, Washington
  • Department
  • Employment Type
  • Minimum Experience
  • Compensation